Delivery & Returns
We have partnered with Harper Concierge to get your favourite pieces delivered to your home, at a time that is convenient for you. Only pay for what you choose to keep, Harper takes the rest away. Simply choose Harper Concierge as your shipping method at checkout. Available in London. Learn more about the service.
We offer free UK standard delivery for all orders placed on Seren-London.com.
For timed or next day delivery please contact firstname.lastname@example.org for more information and pricing.
We hope you will love your Seren London jumpsuit, however if you are unhappy with our products for any reason, they can be returned for exchange or refund within 14 days. Please note, this does not include sale, personalised or bespoke items. Simply post the item(s) back to us, unused and with original labels intact to the following address.
Seasonal sale Items are eligible for full refund or exchange however, return requests must be registered within 3 days of receipt at email@example.com and items returned within 7 days.
We will email to confirm when a return has been received and aim for refunds to be processed within 7 days.
25 Macfarlane Road,
We recommend that goods are sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit.
Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty. Any order may be cancelled until the buyer has received the Shipping Confirmation.
For any further enquiries please email firstname.lastname@example.org.